Refund policy

At Old Style Butcher, we take pride in the quality and freshness of every product we prepare. If something isn’t right, we’ll always do our best to make it right.

Refunds for Faulty Products

If there’s a problem with your order, please contact us within 7 days of delivery or pickup.

We may request photographs or other reasonable evidence to help us assess the issue.

We’re unable to offer refunds or replacements if:

• The product has been frozen, stored incorrectly, or consumed outside of the recommended timeframe.
  
  

• The claim is made more than 7 days after the order has been received.
  
  

To report an issue, please email orders@oldstylebutcher.com.au with your name, order number, and details of your concern.

 

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Order Cancellations

We understand that plans can change.

If you need to cancel or make changes to your order, please contact us at least 2 business days before your scheduled delivery or pickup date to receive a credit.

If your order is due within 2 business days, we may not be able to cancel it — however, we can arrange to deliver it to a friend or family member instead.

Business hours: Monday to Friday, 8am–4pm

Email: orders@oldstylebutcher.com.au

 

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Christmas Orders

All Christmas orders are pre-planned and stock is allocated in advance.

Unfortunately, we’re unable to cancel or refund Christmas orders once they’ve been placed.

 

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Out of Stock Items

In rare cases, an item in your order may be unavailable due to high demand.

If this happens, we’ll notify you via email on the morning of your delivery or pickup.

• The unavailable item will be refunded or credited to your account.
  
  

• If a suitable substitute is available, we’ll include it in your order and let you know by email.
  
  

 

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Returns

Due to the perishable nature of our products, we do not accept returns.

If you believe a product is faulty, please refer to our refund policy above.